Return & Refund Policy 30-Day Returns
Available Request a Return in 30 Days After receiving your item.
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7-Day Refund
Refund will be made to your account within 7 days after receiving the returned item.
Return & Refund Policy
1- Only Accept returns for quality problem, you should contact us to get the Shipping Label provided by our customer service via theone@theonegems.com.
2- What products aren't eligible for return?
- Lab grown Diamond (Every piece of stone we’ll check carefully before sending it out)
- Moissanite (Every piece of stone we’ll check carefully before sending it out)
- Lab grown Gemstone (Every piece of stone we’ll check carefully before sending it out)
- Custom designed jewelry.
- Engraved fine jewelry. Please note that while you can return an engraved ring, we charge $15 to remove the custom engraving.
3- If more than 15 business days have passed since we’ve received your return and still have not refund, please get in touch with us at theone@theonegems.com.
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